Uber South Africa has announced a new call-back line for safety related matters.
Uber said on Tuesday, the call-back line will provide riders with 24/7 access to Uber’s Global Incident Response Team (IRT) should they have an issue related to safety. The call-back line was initiated during a test phase in December 2017.
Riders can use the app to submit a ticket for a critical safety incident. This will include their contact number and a short description of the event. Within a few minutes, the rider will receive a call-back from the IRT.
The feature was introduced after hundreds of thousands of riders using the app expressed their need to be able to communicate with Uber’s team in the event of a critical safety-related incident.
Alon Lits, general manager for Uber Sub-Saharan Africa, said it is part of Uber’s commitment to ensure rider safety. Riders are strongly encouraged to always make use of the national emergency line (10111) first. The introduction of the IRT call-back line will connect rider to the IRT within minutes.
“And while no means of transportation can be 100% incident or accident-free, technology apps like Uber can improve safety, which is why the IRT call-back line is a great step forward,” he said.
We’re excited to announce the launch of a call-back line for safety-related matters! This new line provides you with 24/7 access to speak to our Incident Response Team should you have a safety-related issue post-trip. More info: https://t.co/PqAbO0n5Bn pic.twitter.com/8aPNvUIif1
— Uber South Africa (@Uber_RSA) March 13, 2018
This is how to access the IRT call-back line:
– Open the menu of the Uber app, and click ‘Help’
– Click ‘Trip and Fare Review’
– Select the trip in question
– Select ‘I had a safety-related issue’
– Submit the ticket, including a contact number and short description of the event
– You will then receive a call-back within minutes
For more information, visit the Uber Blog