The e-hailing firm Bolt South Africa has recently opened a second local driver engagement centre in Cape Town with the purpose of creating better communication channels with driver-partners, Cape {town} Etc reports.
According to a statement, the new centre follows ‘extensive feedback from drivers’, emphasising the importance of in-person support. The Cape Town centre follows after the Johannesburg-based centre was established.
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The new centre, based in Thornton, aims to ‘provide drivers with face-to-face support’ to address their concerns and challenges. This is to ensure that the drivers would ‘feel supported and heard by the company’.
Additionally, the centre will provide improved driver support, issue resolution and assistance to new driver partners when getting behind the wheel.
For passengers, the centre will also serve as a ‘lost and found centre’, where they can pick up items that were forgotten in Bolt vehicles during their rides, according to ITWeb.
‘We are continuously working to improve drivers’ experience and ensure they can maximise their earnings,’ said Simo Kalajdzic, Bolt senior operations manager.
‘The new centre will also offer a range of training sessions designed to equip drivers with the skills and knowledge needed to excel while driving with Bolt. These sessions will cover customer service best practices, optimising earnings, safety protocols and vehicle maintenance tips,’ Kalajdzic added.
In August, as part of Women’s Month, the first self-defence and safety training sessions for female drivers in Johannesburg was hosted by Bolt as part of its commitment to driver safety.
This initiative’s goal was to equip female drivers with the skills to ‘navigate the unique safety challenges’ faced on South African roads.
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Picture: @boltapp / X
