Capitec South Africa was hit by a significant service outage on Thursday morning and from the looks of it, the bank’s technical difficulties remain, almost 24 hours later.
Capitec Bank apologized to its customers via Twitter and SMS on Thursday morning for any inconveniences caused by ongoing outage issues affecting its mobile and online banking app, as well as other digital services including ATM and card payment usage.
We are aware that some of our clients are experiencing issues on our app, internet banking and USSD services. We want to assure you that we are on it and doing everything possible to resolve the issue. We sincerely apologise for any inconvenience. ATMs and cards are working.
— Capitec (@CapitecBankSA) August 4, 2022
According to the bank, its IT technicians have been “doing everything they can” to repair the problem.
DownDetector users began reporting issues since the early hours of Thursday morning, but the first major outage spike was recorded at around 7 am.
— Zinzi Khumalo (@KhumaloZinzi) August 5, 2022
— @IamNondu (@NdumisoInnopee) August 5, 2022
Almost 24 hours later, the early hours of Friday morning saw frustrated Capitec customers feeling left in the dark as no updated communication or progress reports were given by the bank until only an hour ago.
We’re still experiencing an infrastructure problem in the central servers that support our banking channels.
— Capitec (@CapitecBankSA) August 5, 2022
The bank has yet to announce exactly why the service is experiencing technical and connectivity problems but assures its customers that they are working on resolving all issues, adding that they “realize this is a terrible experience…and [once again] apologize for the inconvenience.”
#capitec has been trending on Twitter since Thursday morning. As it stands, it is currently the number one trending topic in South Africa as exasperated customers have been expressing their annoyance in classic South African humour.
— Man’s NOT Barry Roux (@AdvoBarryRoux) August 5, 2022
— ☣Shady☣ (@ShadyDuki) August 4, 2022
— Les… (@Mogopa_) August 4, 2022
Picture: @MthoJileka / Twitter