Uber is taking new strides in protecting all those that use the app. Drivers, delivery people and passengers are already required to wear masks when using the platform, and the app will now require some passengers to take a picture of themselves wearing a mask before taking another ride.
Those using the service who have been reported as not wearing a mask or face covering will now be required to submit a selfie of them wearing one to be able to resume using the platform. The Mask Verification tool can detect whether the person in the frame is wearing a face covering.
Those found consistently violating their mask policy will be blocked from the Uber app.
“Earlier this year, we built innovative technology designed to verify that drivers on Uber and delivery people on Uber Eats are wearing a mask. Before starting to drive passengers or deliver food, they are asked to take a selfie showing their mouth and nose are covered. To date, more than 3.5 million drivers and delivery people have completed more than 100 million mask verifications,” Uber explains.
“We firmly believe that accountability is a two-way street. That’s why we’re expanding the same technology to riders, too. If a driver reports to us that a rider wasn’t wearing a mask, the rider will be required to take a selfie with their face covered before they’re able to take another trip with Uber. With the addition of this new feature, one driver’s feedback can help ensure the safety of Uber for the next driver.”
Both drivers and riders are able to cancel a trip for free, without penalty, if the other person is not wearing a mask.