The country is up in arms and shocked after pan-African investment, savings, insurance, and banking group, Old Mutual did not pay up on a funeral claim, leading the family to deliver the body of the deceased to their offices.
Old Mutual failed to pay out so the family involved in the claim arrived at their offices in KZN with the dead family member in a body bag. The family left the body there in protest and as proof of the death after the company did not pay their death benefit due to a delay.
Videos of the body being delivered made their way onto Twitter, causing an uproar with locals everywhere, with many questioning and slamming the company for their insensitivity.
The company has since paid out the claim, saying that the delay was due to another assessment being done and that nearly 100% of funeral claims are paid within a number of hours.
— Bianco♕ (@Boet_Bianco) November 19, 2019
Good evening, this has been most unsettling and we are sympathetic towards the family during this difficult time. We can confirm that the claim was paid. Due to the sensitive nature of this matter, we will continue engaging directly with the family.
— Old Mutual SA (@OldMutualSA) November 19, 2019
Since the debacle went viral, many South Africans have taken to Twitter to share their outrage or just respond to the shocking incident.
#oldmutual if u need to see a dead body to do ur business U R NOT FIT TO DO BUSINESS! This is disgusting
— Katherine Mannie (@katherinemannie) November 20, 2019
That video of the family carrying the dead body to old mutual is disturbing 💔
Waze wahlukumezeka umndeni💔☹️
— C’pho (@Nos_Khomo) November 20, 2019
A family in KZN made a funeral claim at @OldMutualSA and Old Mutual wanted to see the body as proof ho re the person really died..
They literally went to Old Mutual carrying the dead body from the mortuary..and then they paid 😭 pic.twitter.com/DGDhrlqWIg
— Mr Moloi to you! (@chatlas) November 20, 2019
— N A P S T E R (@Q_china) November 20, 2019
#oldmutual Judging from how they bullied Peter Moyo I just knew then that this company was nothing but a scam, they happy to take your money but when it’s time to pay you must bring a dead body for them to start taking you serious, Votsek Old Mutual Votsek pic.twitter.com/rtd6fCtjUK
— Mushavhi (@Raphaell_D) November 20, 2019
Apparently #OldMutual was not paying death benefit and the policyholder asked an aunt in the family to intervene and the aunt was ready to offer a solution which indeed yielded the desired results. They took the body to @OldMutualKenya offices pic.twitter.com/epBKahCay4
— Consumers Federation of Kenya (COFEK) (@CofekRebranded) November 20, 2019
Please don’t judge the family for taking the body to Old Mutual.
— IG: menziwa_nosipho (@menziwa_nosipho) November 20, 2019
It’s sad what people go through in order to be indemnified for their claim.#oldmutual should pay them for trauma counseling, the costs to carry the body to their offices & back. In fact take care of this family financially for an entire year!!! pic.twitter.com/JLUSqyDHsQ
— McCoy (@Motswana_Man) November 20, 2019
— Dumi (@DumiMbuthuma) November 20, 2019
#oldmutual you must pay the family double..
Imagine the pain you put them thru
They had to take body of deceased to ur office..
Should be ashamed. Sies pic.twitter.com/bvPDE9fquS
— Bongani Thabo khoza (@Bongzakhoza) November 20, 2019