MTN South Africa has experienced outages in its mobile data networks in two of the country’s provinces, leaving customers without any connection. MTN customers in parts of the Free State and the Western Cape were left without service on Thursday morning.
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The downtime was caused by an outage which was reportedly due to an planned repair work, as per IOL.
According to an MTN spokesperson, the network downtime was due to urgently planned repair work but restorations are in progress. MTN teams restored the network, which went only fully online around 09:20am on Thursday morning.
MTN apologised to its customers in the areas that were affected. According to MTN, the work was urgently required to ensure that they can maintain the high quality performance that customers receive on its network, reported News24.
Carryn Wessels from Ottery works from home and her internet connection is usually up to standard. However, she was left in the dark saying: “I’ve been a customer for five years. I realised I had no connection when I woke up at 5am this morning.” She slammed MTN for being unavailable, as she tried to call MTN seven times since 6am with no luck, according to IOL.
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