Pick n Pay customers can now pre-order liquor from its online shop and all orders will be delivered from June 1 as South Africa shifts to Level 3 of the nationwide lockdown.
Pick n Pay’s full liquor range – beers, ciders, wine and spirits – can be placed into online baskets for delivery from June 1, 2020. Limits will be applied and these are clearly communicated on the website.
Customers will follow the same online shopping process to place an order. Customers can register or log into their account on www.pnp.co.za and book a morning or afternoon delivery slot from June 1. Customers can fill their online trolley with liquor and grocery items, and proceed to checkout. Patrons will then be notified on the day what time to expect their delivery.
Jessica Knight, Head of Online at Pick n Pay, says they expect many shoppers to turn to Pick n Pay Online to restock their liquor supplies as customers become more familiar with online shopping.
“Online shopping has been extremely popular with customers during lockdown as more customers look for a convenient way to fulfil their grocery needs. Since the end of March 2020, we have signed up 8 times as many online customers when compared to the previous year. Pick n Pay Online also experienced a 200% increase in active transacting online customers during the period. Many customers are shopping online for the first time and have become regular customers thanks to the ease of the online process,” says Knight.
Pick n Pay’s same-day delivery service in partnership Bottles – an on-demand alcohol delivery app – will resume liquor deliveries from Monday, but all orders placed during the first week will be delivered the next day and in accordance with the Level 3 regulations. Customers will be notified on the Bottles app when they can expect delivery of their order. The Bottles app has been delivering grocery essentials during lockdown after alcohol was banned and this service will continue.
Pick n Pay Liquor gears up to reopen
Pick n Pay is also preparing to reopen its Liquor stores and wine alcoves in its supermarkets ahead of the country moving to level 3.
“We anticipate there will be a high demand from customers once we reopen our liquor stores and we are working hard with our suppliers to secure enough stock to meet the demand. Our supply chain is ready to restock stores daily to keep shelves full,” says John Bradshaw, retail executive for marketing at Pick n Pay.
Similar to the retailer’s supermarkets, all liquor stores will follow strict safety and prevention measures when they reopen. The number of customers allowed in the stores will be limited and customers will be asked to adhere to the floor markers at all times to maintain safe physical distancing at all times. Hand sanitiser will be available for staff and customers and masks must be worn at all times.
All till points will have perspex screens and ‘Scan & Pay’ technology so that customers can make contactless payment. All stores will be cleaned even more rigorously, including sanitising all till points after each transaction.