UCT told Cape{town }Etc that it received a formal complaint from one parent and used electronic meal records to check the student’s visits.
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The university’s system shows the student last ate in a residence dining hall on 4 September 2025, despite claims they had eaten there on 14, 16 and 22 September 2025. The student has been redeeming meal vouchers at external vendors, the university said.
The university outlined the steps it already has in place to protect student health and maintain food safety.
These include:
- clear reporting channels
- an online feedback feature in the Pay & Connect app
- stipulated menu portion sizes
- a dedicated email for catering concerns
- brand specifications to ensure suppliers provide reputable well-known stock brands
- continuous training and development of staff members
- daily availability of food service controllers and supervisors
- a commitment to investigate escalated matters within seven days
UCT also pointed to independent NOSA-accredited audits conducted in May 2025 in which all residences scored above 80%.
UCT has increased pest control treatments, revised waste management contracts and begun implementing recommended kitchen maintenance work. The university urged students to report concerns through residence leadership, the app or the dedicated email so staff can act promptly.
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