While long queues for licences and traffic fines often serve as a deterrent to road users, especially between October and December, residents are encouraged to take full advantage of the City’s easy-to-use online booking system at walk-in centres.
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Between 300 and 500 online bookings are made on a weekly basis at customer offices across the City.
Residents are encouraged to make use of the system or to use e-Services for their urgent business.
‘The City’s Cash offices and Motor Vehicle Registration and Licensing offices are usually busier from October to December, with the large majority of customers choosing to do their business in the festive season,’ said Mayoral Committee Member for Finance Siseko Mbandezi.
‘Since the launch of our new online booking system last year, thousands of customers have used the system and managed to get ahead of the queues.’
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‘Residents are encouraged to inform their family and loved ones to make an online appointment before visiting an office for their business. All you need to do is follow the five easy steps on our website and receive an SMS and email confirmation with your appointment reference. It is as easy as that.’
‘This year, the City has been working hard to ensure that a number of City facilities, including Customer Offices, have back-up power supply during load-shedding. We have installed generators, inverters and photovoltaic (PV) solar systems at various City facilities to ensure offices remain operational, and we will continue to seek ways to make our facilities even more resilient. The City remains committed to always improve and enhance our service offering to residents and we once again urge customers to make use of our online options and booking system.’
Residents who do not want to visit a physical customer office may conduct their business online via the City’s e-Services portal. Visit the City’s website for more information and to register here.
City office staff allow senior, pregnant and disabled customers to move to the front of the queue, where they will be assisted as soon as possible.
Follow five easy steps and make your booking:
- Visit the City’s website: https://bookings.capetown.gov.za
- Select your customer office
- Select a service (e.g. account queries/payment, vehicle licensing/registration)
- Select a date and time for your booking
- Enter your contact details
Customers will receive an SMS and email confirmation with their appointment reference, which will be required and checked on the day of the appointment.
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