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The City of Cape Town is currently conducting a large-scale household survey and will be interviewing 10 000 residents from every area and suburb across the city. The purpose of this survey is to understand more about the specific set-up and service delivery needs of households across Cape Town.

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This will allow us to shape our investments in each neighbourhood in response to specific needs. This information is required to know how to adapt our service delivery, and where to redesign or scale up our programmes.

The City of Cape Town has contracted Kantar to assist in conducting this survey, and interviewers will be visiting all suburbs within the City of Cape Town boundaries between February and May 2024. Some 10 000 households have been randomly selected across the city to represent every suburb. The CoCT is appealing to all households that have been selected to please participate in the interview, which should take between 20 and 40 minutes to complete. While participation is completely voluntary, it will ensure the City has a more accurate and up-to-date view of your neighbourhood and community.

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‘While the National Census is very valuable, it only takes place every 10 years, which means there are long gaps in data and insight availability between surveys. The City will be conducting this large-scale household survey every two years to enable better data-driven decision making and planning. This includes data on standard socio-economic topics, but also more specific service delivery insights, and more information on key urban dynamics and challenges (e.g. resilience, mobility and safety). Your participation is voluntary and there are no consequences if you do not consent to participate or share your personal information. If you do participate, you have the right of access to and the right to rectify or request the removal of the information collected,’ said Mayor Geordin Hill-Lewis.
 
The survey will be POPIA-compliant, and any personally identifiable data collected will be treated as confidential. All the information gathered will be used only for statistical and research purposes. Participation is voluntary, and any participant will have the right of access to and the right to rectify or request the removal of the information collected.

All interviewers will be clearly identified with an ID badge, a bib with the City logo on it, and an informational pamphlet and QR code to access all the details of the survey on the website. If you need further confirmation about the interviewer’s identity, you can call their field manager (you’ll find the details on their ID badge) or the City’s call centre (0860 103 089).

No interviewer for this survey will ever request or require access to your property or home, and all interviews will be conducted at the property boundary. They will never ask for your ID number or banking details.

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