The City of Cape Town reminds residents that software for all prepaid electricity meters in South Africa will expire in 2024. Prepaid metering software must be updated or customers will not be able to recharge their meters with new tokens; and will be left without power supply.
The City says it’s following a phased approach. Area by area is being earmarked for updating. Customers in a specific area will receive two update codes with their purchase when the time comes.
The City is also requesting some time to reach each area and it asks that customers wait until they see the codes with their purchase. Eligible customers will notice they are due for an update when they make a purchase and see the update codes.
City teams will be on standby in these areas this month to assist households with updates if required.
Areas eligible to update electricity meters as of 1 January to 28 February 2023:
- Rondebosch
- Newlands
- Camps Bay
- Cape Town
- Green Point
- Sea Point
- Signal hill/ Table Mountain
- Observatory
- Paarden Eiland
- Hanover Park
Areas eligible to update electricity meters between March and April 2023:
- Athlone
- Kenilworth
- Manenberg
Update it yourself
When making a purchase, customers will receive two 20-digit update codes along with their usual prepaid token.
Customers who wish to update their prepaid metering software themselves can follow these easy steps:
- Enter the first 20-digit update code and wait for it to accept.
- Enter the second 20-digit update code and wait for it to accept.
- Enter the usual 20-digit token to recharge electricity units as normal.
For any assistance, contact the City by:
- SMS: 31220
- Email: [email protected]
- Phone call centre: 0860 103 089
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Picture: Getty Images