Throughout the week, Standard Bank have experienced technical glitches that have been met with backlash and outrage on social media. Deductions made range between R100 and over R1000.
Deductions continue to be made more than once on the same transactions despite Standard Bank releasing a statement on Twitter announcing that “the matter has been successfully resolved”.
We are pleased to confirm all transactions that were debited more than once have been reversed. The reversal of associated fees is in progress. We are sorry for the frustrations you experienced. You can visit https://t.co/4ADUKQl8NR for more information. https://t.co/JAvVht5EaT
— StandardBankZA (@StandardBankZA) March 4, 2021
Standard Bank confirmed that all transactions debited more than once have been reversed. However, clients may have been shocked by worrying in and out going past transaction notifications this morning [Friday, March 5].
An update regarding Standard Bank Brits Mall branch incident. We have been in contact with the customer regarding his complaint and are pleased to confirm that the matter has been successfully resolved. https://t.co/xSLLL0gPcH
— StandardBankZA (@StandardBankZA) March 4, 2021
“A small percentage of card Point of Sale and E-Commerce transactions were impacted. For the frustration caused, we sincerely apologise,” the bank said via a statement.
This is not the first time the bank has been in the spotlight for all the wring reasons as of late. Last month saw technical glitches as well.
Picture: Horizon Shopping Centre
