The City of Cape Town has proposed an investment of over R25 million over the next three years to improve vehicle licencing and customer walk-in centres and enhance the customer experience.
This forms part of the City’s ‘Building Hope’ budget for 2023/24, which totals R69.9 billion and is allocated to massive infrastructure initiatives, social support plans, and putting an end to loadshedding in Cape Town.
Also read: The City’s draft budget commits R2.3 billion to mitigate loadshedding
The City says the allocation will cover the upgrading, modernising and streamlining of its offices across the metro and the equipment used to assist customers at these facilities.
To achieve faster turnaround times, the City aims to replace outdated computers as well as furniture that is outdated or in poor condition in order to enhance the comfort and experience of customers.
The City says the R25 million allocation will also go towards enhancing and expanding its customer online booking system to eventually cover all motor vehicle and customer care offices across the metro.
The Queue Management Systems (QMS) was launched in September last year. The QMS booking system allows customers to make a booking ahead of time, ultimately allowing them to skip the long queues when renewing motor vehicle licences.
Currently available at 13 customer offices across the metro, City plans to expand and enhance this service to other offices as well during the course of the year.
‘These customer office initiatives are an example of our commitment to enhancing our service offering, and we look forward to seeing these improvements to our facilities in the coming months and years,’ says the City’s Mayoral Committee Member for Finance Councillor Siseko Mbandezi.
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Picture: Cllr Siseko Mbandezi Cape Town’s Member of Mayoral Committee for Finance / Facebook