The City of Cape Town attended to a record-breaking 50 000 service requests across the metro during June. These service requests include streetlight repairs, large and small area outages and single residential electricity faults.
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According to the City, these faults were specifically triggered by damage caused by severe weather, vandalism, loadshedding and secondary tripping.
Teams from various depots were dispatched to more than 10 areas at a time, such as Valhalla Park, Hout Bay, Atlantis, Gugulethu and Langa.
‘The record-breaking service requests that our teams attended to shows that we have been working around the clock to ensure that we assist residents as quickly as possible, despite the very challenging circumstances they face on a daily basis.
‘The faults were due to damage to poles, damage from secondary tripping, and damage due to infrastructure vandalism under the cover of load-shedding darkness,’ says Beverley van Reenen, Mayco member for energy.
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‘The City has dedicated teams responsible for a number of electricity services in the metro. These include streetlight maintenance and repair teams as well as first-line responders, among others. The City’s streetlight teams, in our Areas East, North and South attended to approximately 9 785 streetlight service requests in June alone.
‘When residents report faults to the City, we ask that only one reporting channel is used, so that delays in attending to duplicate service requests are avoided as far as possible. We once again thank residents for their patience and for working with us.
‘The taxi unrest this week has also had an impact on our service delivery to communities. However, City teams are on the ground, dedicated to delivering services and making up for lost time. We are attending to service requests with caution and with the assistance of City Law Enforcement.’
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Picture: City of Cape Town / Facebook