Cape Town International has once again won the top spot as the best airport in Africa for the fifth consecutive time.
The airport takes top honours in the prestigious Skytrax World Airport Awards, which are regarded as a quality benchmark for the world airport industry, assessing customer service and facilities across over 550 airports. The awards began in 1999, and are voted for by customers over a six-month survey period.
According to Skytrax, over 100 customer nationalities participated in the 2019-2020 survey. The survey evaluated the customer experience across airport service and product key performance indicators from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.
Cape Town International ranked as number one in Africa and came in 23rd place globally.
“During this challenging time, this award is a beacon of hope for all in the tourism industry, signifying that when we are ready to welcome visitors to Cape Town and the Western Cape, we will be ready to once again offer them the excellent service they have become accustomed to receiving,” said Minister of Finance and Economic Opportunities, David Maynier.
CEO of Cape Town International, Deon Cloete proudly welcomed the ranking, saying, “All of this would not be possible without the collaboration of the Provincial and City structures especially Air Access. We’re extremely proud of this accolade. Well done to all involved!”
Wesgro CEO, Tim Harris, adds, “Cape Town International Airport once again proves itself a world-class airport based on a global benchmark for airline excellence. The Cape Town Air Access team is proud of this accolade for the airports industry and is working hard on recovery plans.”
Picture: Facebook/Cape Town International Airport
