The Department of Home Affairs has faced a major setback as its online systems have remained offline since Tuesday, causing widespread disruptions across the country.
A technical problem at the State Information Technology Agency (SITA) has led to the halt of services, leaving thousands unable to access critical documentation at the start of the new year.
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In Kariega, frustration mounted as over a hundred individuals who had invested time and resources to reach the Home Affairs office were met with disappointment.
This systemic failure has affected multiple provinces, making the system inaccessible and resulting in a backlog of unprocessed applications.
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According to unnamed officials within the department, the glitch has persisted, leaving countless applications stranded. Home Affairs spokesperson Siya Qoza confirmed the issue, citing a technical problem on the SITA mainframe, disrupting access to the National Population Register.
Qoza reassured the public that SITA technicians were actively addressing the issue. However, the repercussions of the system failure have been severe, as people reliant on necessary documents are left stranded, wasting time and money travelling to Home Affairs offices.
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At the Kariega branch, individuals from various townships and nearby towns endured travel expenses only to discover the system offline. An official highlighted the ongoing intermittent issues dating back to mid-December.
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Picture: Democratic Alliance
